Synchronisation with online store - error ''Product name...''

Updated 12.02.2024

Error : Product with name = 'Blue' doesn't exist and it can't be added because Code is missing.


The error below implies that a product with such a name does not exist. Unfortunately, it cannot be added automatically, since the SKU code is missing in the online store and is mandatory data. Possible solutions :


  • Solution 1 : enter SKU in the online store and attempt synchronization again,
    Attention : Shopify remembers the SKU code of the order (in such a case, the code is missing). Therefore, even if you enter SKU for products in Shopify, orders without SKU will expire and the error will appear. Hence, we suggest trying the next solution. 
  • Solution 2 : in MK enter the product with the same name as you have it in the online store. In such a case, defining certain product code is needed.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article