If a customer places an order multiple times and unshipped orders exist, for both orders the Problem status will be assigned, with which they can be verified, corrected, or deleted afterward.
Operation description
The following data is taken into account for duplicates when the new order arrives:
- Phone number (use the one available for the receiver, otherwise use the customer's one). Must be longer than 6 characters.
- E-mail address (use the one available for the receiver, otherwise use the customer's one).
- If both e-mail address and phone number are not present, the customer's name and surname are verified (use the receiver's if he/she is added, otherwise use the customer's name and surname. Must be longer than 8 characters.
If at least one of these data exists, the search based on the existing orders is performed - first by name and then by phone number. The sufficient condition is at least one of these data.
The second step is to verify the orders by addresses; the same address is
Zatem se izvede še preverjanje po naslovih, kjer se za enak naslov upošteva skoraj enak naslov (če je razlika samo kakšna črka, potem določimo da sta naslova enaka). Primer :
- same: STREET 1 vs. street 1
- same: Street 10 vs. street 20
- same: Zmelkova cesta 20 vs. Zmelkova ces. 20d
- different: zmelkova 1 vs. zadružna 1
The data is searched in the same way as it is Podatki se iščejo v enaki obliki, kot je iskanje podatkov znotraj programa Order Management. Tako je lahko npr. "Janez Novak" enako kot "Novak Janez". Ali "Janez Novak" bo našel tudi "Janez Lojze Novak" ali "Janezek Novak"
Program za iskanje zajame privzeto naročila, ki imajo status :
- Paused - paused
- New - created
- New - unconfirmed - draft
- Problem - problem
In case of matching, the new order and all other matches are assigned the ''Problem'' status.
If there are additional statuses, for which MK should verify the duplicates, specify such statuses:
If statuses are selected, such will be taken into account during verification.
Activating functionality
Functionality is activated in the application - Additional settings / Order Management/ Order processing:
The error overview in Order Management
In Order Management, two types of errors can be experienced:
- new placed order vstavljeno naročilo (na koncu je podan seznam številk naročil, ki še niso odpremljena in posledično se jim je spremenil status v Problem) : Found duplicate orders. Customer orders : 4713-copy
- all existing duplicate orders based on the new vsa obstoječa naročila, ki so duplikat glede na novo vstavljeno naročilo : Duplicate orders - cause by inserting order 4713
Napaka lahko vidite na seznamu naročil ali ob odprtju posameznega naročila.
