1. Naming the definition, for your information:
2. Filter:
select whether the selected definition should be used in all online stores, in all online stores except the selected ones, or only in selected online stores
The order and the selection of definitions can be determined by enabling the individual notification sections and moving them accordingly.
3. Send SMS
- Select nth or Infobip as a provider
- Select Sender's ID
- Determine the delay in sending, rounded to the nearest 10 min.
- Determine the discount in the coupon format, that will be entered by a customer in the online store (the coupon must be previously opened in your online store)
- Specify the content of the SMS or select it from a template
Dynamic content available
First name:
Last name
Checkouturl: link to customer's cart
Product: product name
Discount: the content of the coupon code entered for the Discount
Unsubscribe: URL enabling customers to unsubscribe from notifications
StoreName: online store name
Price: Product price
Discount Price: if configured, the price will be adjusted with a discount
Main product: Only the main product (with the specified category for the product) is sent in the SMS, without upsell
Main Product Price: Only the price of the main product (marked with a specific category) is sent in the SMS
Main Product Discount Price: Only the discounted price of the main product (marked with a specific category) is sent in the SMS
By clicking on the following SMS, in the same definition, the sending of the following SMS can be determined, if the customer has not completed his/her purchase. The content of the SMS may be different, or the same, if clicking on the Same SMS.
The content of the message can be also selected via the templates translated into different languages.
4. Send E-mail
Insert the sender's e-mail which can be specified or use dynamic register info@*|store_name| so that the sender's e-mail would be added from online store data. Example: info@metakocka.si..
Enter the Sender's name or use *|store_name|*, to add the sender's name from online store data.
Enter the delay in sending rounded to 10 min
Select the template that was previously created in Mandrill. If ''By country and online store'' is selected, the template will be automatically selected. However, the templates in Mandrill must be named according to the key: Online store name_two-letter country code. Example: Metakocka.si_SI
(The list of two-letter codes can be found at the end of the article)
Example of an e-mail template which also includes pictures:
<html lang="en">
<body>
Spoštovani1 {{customer_name}}<br/>
<h1>Samo artikli</h1>
<table>
<tr>
<th>Ime</th>
<th>Količina</th>
<th>Cena</th>
</tr>
{{#each product_list}}
<tr>
<td>{{name}}</td>
<td>{{amount}}</td>
<td>{{priceWithTax}}</td>
</tr>
{{/each}}
</table>
<h1>Artikli s slikami in povezavami</h1>
<table>
<tr>
<th>Slika</th>
<th>Ime</th>
<th>Količina</th>
<th>Cena</th>
</tr>
{{#each product_list}}
<tr>
<td><img src="{{url_image}}" style="max-width:100px;max-height:100px"/></td>
<td><a href="{{url_product}}">{{name}}</a></td>
<td>{{amount}}</td>
<td>{{priceWithTax}}</td>
</tr>
{{/each}}
</table>
</body>
</html>
5. Move to Call center
The First delay and selection of products specify how much time after placing an order it would take for such an order to be moved to the call center, where the order is available for your operators who should contact the customer. If the product is also selected, the orders containing such a product will be moved to the call center no matter the delay.
In this way, the operator can filter the orders with ''Call center'' status and place the order on behalf of the customer by clicking on the button:
The second delay - sending and content are available for two-way communication. After a certain delay, the sending of SMS via two-way communication can be reinitiated for the customer.
If a similar definition already exists, search for it, copy it, and adjust the content:
