Refund/replacement for product on an Invoice (Domestic or Foreign invoices)

1. Creating Return

1.2) On the credit note that is created from the invoice, remove all products that will be kept by the customer.

Save the credit note.

2. Payment on invoice

2. a) When issuing a refund (for replacements, go to point 2b.) click on the € symbol on the original invoice page

Add a payment type "Refund", matching the credit note amount (cash/bank transfer)

2. b)  Replacement of goods

On the invoice for which the credit note is issued, there will be an overpayment left in the amount of the credit note. 

3.) Create a new invoice where replacement products should be charged.

4.) Add payment - transfer of overpayment from the invoice to which the credit note is connected.

For "payment type" select "Overpayment". 

The field for selecting an invoice will be displayed - select the original invoice. When the selection is confirmed, in the "Amount" field, the overpayment amount from the previous invoice will be displayed

Click on "Add" and then "Save".

5. ) If the total invoice amount is less than the value of returned products, the invoice will be automatically marked as paid.

5b) If upon the transfer of overpayment, the invoice is still not fully paid, the customer must pay the difference