Establishing a connection for exchange/synchronization

Back in 2022, Shopify changed the configuration method of connectivity between external applications and online stores. Until now, MetaKocka was connected with the Shopify online store via ''Private apps''. That method was suspended in 2022 and changed with a new type of access, named ''Custom apps''. All the functions and permissions stay the same though.

All Shopify online stores that you had connected to MetaKocka up to now will function further on with no changes. Changes will impact online stores that will be connected to MetaKocka for the very first time and that consequently have no ''Private apps'' connected to MetaKocka.

Instructions: Connection method and setting via Private apps (connections until and including 2021)

Instructions: Connection method and settings via Custom Apps (2022 and onwards)

KEY STATEMENT FOR 2024

On January 24th, 2024, Shopify updated its policy for collecting the personal data of its customers in Shopify online stores. Customers who launched their Shopify online store(s) before this date can peacefully use MetaKocka as before. However, for customers who opened their Shopify online store(s) after this date, new rules were adopted: to allow access to customers' data to custom/private apps (such as MetaKocka, which transfers orders and consequently customers' data) an owner of the online store must obtain a plan higher than the Basic one. All the owners of the online stores that were launched after the above-mentioned date and at the same time are run by Shopify Basic plan or lower, stopped receiving customers' data which consequently prevents their orders from being successfully transferred to their stores. For all of our customers who came across such an issue, we are already searching for a solution to this problem, namely through other methods of collecting data from Shopify online stores.

More information can be found here: https://beta-help.shopify.com/en/manual/apps/app-types/custom-apps

The key takeaway from Shopify is: 

In spite of Shopify stating on its web pages that for customers who opened their Shopify accounts before the above-mentioned date, a few cases appeared, where Shopify stopped returning data about customers when communicating/obtaining orders. We advise all of our customers who encountered this issue and consequently are unable to transfer their orders, to directly contact Shopify support stating that you became their customer before 24.1.2024 and that you are using a custom app requesting from them to re-enable sending of customers' data when transferring the orders through REST Admin API / GraphQL API.

Dear Shopify,

You have changed your policy for retrieval of customer information via REST Admin API / GraphQL Admin API (we are using version 2023-10). Since 24th January of 2024 (based on https://beta-help.shopify.com/en/manual/apps/app-types/custom-apps), you have hidden customer information on responses for all plans that are Basic or lower. 

This is where we have a problem. Our Shopify store and account are older than that specific date, so we don't understand why are our customer data not visible in API responses. We are using a Custom app (Private app) and we should, based on your public information (https://beta-help.shopify.com/en/manual/apps/app-types/custom-apps) be able to receive our customer data.

We'd like to ask you to fix this as soon as possible since our selling process has stopped completely because of this problem on your part.

Kind regards,

<<company>>

Stock synchronization

In the case of issues with stock synchronization (supplies are not synchronized), it is most important to check whether the appropriate permissions are activated for you on the previously added Shopify ''Private apps''. Important permissions for stock synchronization are: 

Permission must be set on "Read and write".