1. Address editor - enabling the form for adding customer complaints
In Address Editor / Settings
1. enable the form for adding customer complaints
2. select statuses that will be assigned to the order for which the customer complaints will be created
3. save
2. Log in to Address editor
3. Select Customer Complaints
To add a new customer complaint, click on New +(1)
a mask for selecting the order will open - by order number, order number in OM, or tracking code
once the order was found, click on it and the products that were already invoiced for that order will be displayed below (issued invoice)
In the left angle (1) select the product and if the quantity associated with the customer complaint is lower than the quantity sold, adjust the quantity in the "Comp. Quantity" column (2)
Select the status that will be assigned to the order after submitting the customer complaint (3) and click on "Submit complaint" (4).
A credit note will be created for the invoice belonging to the order for which the customer complaint was created.
The customer complaint will be displayed in the list of customer complaints.
