Scan the label (or enter track code of the original order)
if there is no label on the package, seach by customer/order number
once order is found and selected, content is displayed
select products, for which customer placed a complaint, and enter the quantity which is returned
Confirm.
Select whether the product is damaged and to which warehouse it will return (separated warehouse for products coming from customer complaints)
Select whether the new order will be created for sending the same product and mark how will the ''Status'' be changed for the original order.
Confirm
The status of the original order has been changed, and a credit note is created for the product from the complaint
simultaneously, a new order is created containing the same product that customer filed a complaint about. Order number is the same, however with _R as its sufix.
