Measures to improve delivery

If problems or events in the delivery process make successful delivery of parcels harder, it is essential to respond appropriately and quickly.

The basic measures companies should apply consistently include:

• SMS notifications during delivery:
  
  Add SMS notifications to the delivery process to automatically alert customers to possible delivery issues. The customer gets a message when there isa failed delivery attempt,when the parcelis left at a pickup point,or when the delivery processis delayed. Adding SMS notifications can reduce the number of uncollected parcels caused by failed deliveries by up to 6.28%.

• Detecting incorrect delivery data before the parcel is shipped:
  
  With the Address Editormodule, you can detect incomplete delivery data on the order that is essential for successful delivery. This way, you reduce the chance of events that affect delivery success before the parcel is even shipped.

• Let the customer track the shipment in real time:
  
  In today's online shopping, the customer experience is crucial. Reliable, clear and simple shipment tracking is no longer an advantage but a basic standard - almost a necessity for every e-commerce company.
  
  To show the parcel status, you can use the free product: Tracking page 

For more information and to enable these features, contact us at podpora@metakocka.si