Best practices for using Order Management

In addition to order fulfillment, Order Management can also assist with sales, unclaimed packages, customer notifications and more advanced order processing.

This document provides usage examples and instructions. Useful settings complement and enhance each other. Example: Anything marked with * can be combined with automated notifications for the best effect.

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Order Management Basic Processing – Settings that help automate order processing for faster handling and lower costs of incorrect orders

• Duplicate Check: New* – Instructions
• Duplicate Check: Already Sent* – Instructions
• Automatic Status Updates* – Instructions
• Order Limit by Value* – Instructions
• Order Restriction by Partner (email, phone, "keyword")* – Instructions
• Order Splitting* – Instructions
• Stock Verification* – Instructions 
• Profit Center - Instructions

Order Management Notifications – Designed for automated customer notifications, covering everything from shipping and order changes to new products

Available channels: SMS, Email or Viber

• General Settings – Instructions
• SMS – Instructions
• Email – Instructions
• Viber – Instructions

Order Management Unclaimed Packages – A commonly used feature that helps reduce the number of unclaimed packages

• Delivery Notification Sending* – Instructions
• Tracking Page* – Instructions
• Advanced Mapping of Delivery Events – Instructions
• Estimated Delivery Date – Instructions

Order Management Sales – Features that encourage customers to make new purchases

• Upsell for New Orders* – Instructions
• Abandoned Carts* – Instructions
• SMS Campaigns* – Instructions
• Two-Way Communication* – Instructions
• Priority High-Value Orders* – Instructions
• Order Processing Delay – Instructions

Order Management Address Verification – Automated order checks primarily designed to detect errors, ensuring faster shipping and reducing the cost of unclaimed packages

• Automatic Verification* – Instructions
• Blacklist* – Instructions
• Suggested Addresses – Instructions
• Customer Form* – Instructions

Order Management Returns – Creating drafts for returns, complaints and exchanges. Customers can fill out forms themselves, reducing the need for a larger call center

• Daily XML File for Return Payments – Instructions
• Customer Form* – Instructions

Order Management Analytics – A module designed for analyzing and presenting your business data

• Self-Activation – Instructions
• Delivery Success Rate – Graph
• Product Sales – Graph
• Pickup Success Based on Delivery Time – Graph
• Stock Availability Duration Analysis – Graph